The communication industry has seen marked change in the recent years and among them VoIP has seen a decent growth. In India prominent Voip service providers in Mumbai are embracing latest VoIP technologies to enhance user experience. Voice over internet portal offers low cost and accessible communication across the globe. The technologies are emerging by the day and the recent implications are a proof to this. Some of the biggest developments in the field include:
Mobile VoIP: The recent statistics reveals that around 4.77 billion mobile users are active across the globe till 2017 and the increase in Smartphone users is also on the rise. Most Smartphone users communicate via messaging apps like Facebook, Line, WhatsApp, etc. and did you know that all of these use VoIP technology. Brands like Adidas are using WhatsApp to interact with local communities. VoIP has become part of daily lives for many people.
Web Real time Communication (WebRTC): It facilitates business growth due to its ease of use. WebRTC is an application programming interface providing browser based VoIP communication. The technology is often seen as a competition for VoIP but the good news is that service providers can join hands with them to make profit. Messaging services like Skype, Facebook and WhatsApp have already integrated with Web platform, taking their services to the browser.
IoT: The Internet of Things allows smart devices, appliances to stream data continuously. The VoIP allows connecting your phone with smart devices to receive notifications and alerts on the important events.
Tracking: VoIP platform can be integrated with various software. This helps in collecting data on calls and the customers. Certain VoIP providers integrate with Customer Relationship Management Systems to offer comprehensive data on each customer via unified communications. It helps to improve customer satisfaction.
Artificial intelligence: It is the next big thing happening in the world today. This tech innovation offer immense potential for VoIP. It can improve customer interaction through speech recognition platform and helps in message automation.
